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Dedicated Relationship Management Team

Relationship Head (BM)

Relationship Manager (RM)

Our dedicated Relationship Managers are available to meet you at your preferred location to provide detailed banking information, new updates about products and services and help build your financial portfolio with the bank. They serve as your point of contact for consultations to discuss your personal and business banking needs. 

Service Ambassadors

Service Ambassador

Our Service Ambassadors are available at all our branches and ready to assist you with all your banking transactions and ensure you have a seamless experience.

Virtual Relationship Ambassador (VRA)

Virtual Relationship Ambassador (VRA)

Our Virtual Relationship Ambassadors are always there to update you about privileges, offers, services and campaigns. They are also available to be contactived via our Premium Banking Hotline for any banking inquiry.

Relationship Head (BM)

The Branch Manager at your home branch where you opened your KBZ account will serve as your Relationship Head and are available through appointment to provide you with assistance for any issues, queries or advice.

Service Ambassadors

Subject Matter Expert

Our team of experts consist of investment, bancassurance, property, trade finance and mortgage specialists are available for consultations and advice for your specific wealth management needs. 

Our Services

24 hrs 7 days a week Dedicated Hotline – 8666

24/7 Dedicated Hotline (8666) – Our Virtual Relationship Ambassadors are available during banking hours and Customer Service Officers after banking hours to assist you with your queries.

Call your Virtual Relationship Ambassador (VRA)

If your KYC is updated with the bank with the registered cell number then you will automatically be connected to your allocated Virtual Relationship Ambassador (VRA) when you call the Premium Banking hotline 8666 (+95 9969508666). If the registered number is different then you need to update your KYC at the branch to avail of this service.Visit your Home branch and ask to meet your dedicated Premium Banking Customer Service Manager , who will assist you in the process