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The global COVID pandemic has been a challenge for  all of us. Many of our customers are unable or reluctant to visit branches, despite KBZ’s vast network of branches and ATM’s (the largest in the country).

At KBZ Bank, our top priority is the safety and wellbeing of our customers and the staff who serve them. This has led us to develop a new initiative.

In recognition of your long-standing relationship with KBZ Bank, we have assigned a dedicated VIRTUAL RELATIONSHIP AMBASSADOR (VRA) to you, as one of our most valued customers

The Virtual Relationship Ambassador will be your ‘single point of contact’ in the bank and will be in touch with you regularly, calling every few weeks to:

  • Check if all your banking requirements are being met
  • Enquire if you have had any difficulty in processing any transactions
  • Offer to resolve any unsatisfactory experiences by working with the different departments within the bank
  • Share information about any new products and services that the bank launches (there are many new services being planned!)
  • Provide information and assistance if you have any queries.


  • VRA will be available during office hours – 9AM TO 5PM, Monday to Friday


  • In addition to your Virtual Relationship Ambassador, you can continue to call our 24-hour Premium Banking Hotline on 8666 (+95 9969508666) for all your transactional enquiries; or
  • Visit your nearest branch during banking hours
  • Use our internet or mobile banking services for 24hr digital access

Thank you for your continued support of KBZ Bank. We greatly value your relationship with us.

As the largest bank in Myanmar, KBZ Bank already offers a range of channels and services to offer the best possible experience to our valued customers:

  • The largest branch network in the country with 500 branches
  • The largest network of ATMs with over 1200 nationwide
  • 24-hour Customer Care through the Premium Banking Hotline
  • KBZPay – Myanmar’s fastest growing mobile payment network
  • NEW: Virtual Relationship Ambassadors

In 2020, KBZ Bank has been the honored recipient of several prestigious awards such as

  • Asia Banking and Finance Awards for Retail Banking and Digital Payment (KBZPay)
  • Celent Model Bank Awards